Returns

General Return Policies

• If you are not satisfied with your purchase, you may return most items within 30 days of receipt by completing our returns process.
• No items may be returned after 30 days.
• Paintballs, grenades, scooters, customized clothing and video games may not be returned.
• Clothing must be returned in unused condition.
• Merchandise must be returned complete with all the original packaging, manual(s), blank warranty cards, and miscellaneous parts and accessories.
• Incomplete returns will be subject to an additional return charge.
• All free items must be returned with the original purchased items to receive a refund.
• All returns will be subject to a restocking fee: New items of up to 20%, and used items of up to 30%.
• Special orders or custom-made items are not returnable.
• Closeout or specially discounted items are not returnable.
• Shipping charges are not refundable.

How to Return an Item

• Submit the Directpaintbal Returns Request Form (below) with your order number, name of item, and reason for return.
• We cannot take return requests over the telephone.
• If your return request meets the criteria of our return policy, we will email you a Return Authorization (RA) number.
• Write your RA number in large lettering next to your return address on the box.
• If there is no RA number on the box, it will be returned to you, because our receiving department will assume that it is an unauthorized return.
• You must pay the shipping cost to return the item to us.
• We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.

Refunds on Returns

• After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
• If the items do not meet those conditions, they will be returned to you at your expense.
• If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
• Please allow a week for the refund to appear on your credit card.
• We will not refund you for items damaged in shipping due to incorrect packaging.

Returns Request Form

Here's the Returns Request Form. Select "Returns" from the dropdown box, fill out the required information and click "Send Mail".